Call Center Pro
The AI Program for Your osTicket Help Desk — On Your Network or In Our Cloud
A proprietary program of Digital Concepts, LLC
What it is
Call Center Pro is a proprietary AI program from Digital Concepts, LLC that adds end-to-end AI ticket resolution to your osTicket help desk — resolving tickets from your knowledge base, working alongside your team, and supported 24/7 by your own Dedicated Digital Concepts Agent. Choose the deployment that fits your demands:
Self-Hosted
Call Center Pro runs on your own hardware, inside your own network. Your customer data never leaves your premises. You keep the platform you already trust.
Digital Concepts Cloud Hosted
For operations whose demands don't require on-site data control and management, we run Call Center Pro for you in the Digital Concepts cloud service. No servers to own, no infrastructure to manage.
You kept osTicket for a reason. Keep it. Now give it a brain.
Enterprise-grade software. Small-business simplicity.
On-premises deployment. Data control. Flat pricing that scales. A dedicated AI Agent. Hard guarantees. That's the architecture big organizations pay six figures for — with a buying experience that's radically simple: published prices, a one-time setup, and none of the enterprise ceremony.
Why Call Center Pro
Call Center Pro is different on every count: flat published pricing. A one-time setup. Uses Voice activated technology. And the choice to run the same AI program on your hardware or on ours.
Enterprise AI support is opaque: $0.99 to $2.00 per resolution, six-figure implementations, seat minimums, and annual lock-in — and four of seven major vendors won't publish a price at all. Their AI runs in their cloud, and your customer data leaves your building with every ticket.
How It Works
Deploy
Two paths: on your hardware alongside osTicket, or hosted in the Digital Concepts cloud. Either way, Digital Concepts handles setup end-to-end: configuration, knowledge-base ingestion, integration, testing, and go-live. Digital Concepts is there to manage the installation, walk you through the training, and supply full support. Typical setup: 2–6 weeks.
Resolve
Call Center Pro's AI resolves tickets end-to-end. You pay only for resolutions, and nothing for tickets your own team handles. Your AI resolution solutions are token free solutions. All data needed for resolutions are in the network. Tokens are only necessary when the Servers are updated or are directly requested to search outside the scope of daily call center services.
Support
Your Private Digital Concepts Agent: A speaking Agent using different language skills to complete the entire resolution seamlessly creating a simple and comfortable experience for the customer. An Agent specifically assigned to your account, monitoring the deployment, applying updates, answering operator questions, or escalating to a Digital Concepts human when needed 24/7.
Simple, Published Pricing — Self-Hosted Plan
| One-Time Setup Fee | $5,000 — once |
| Resolution Fee | $0.33 per AI resolution |
| Hard Cap | Never more than $49 per support seat / month |
| Your Private Digital Concepts Agent | $3.33 per support seat / month |
| Technical Support Retainer (optional) | Custom, per agreement |
Enterprise implementations run $150,000 to $1.5 million. Ours is five thousand dollars, once.
DIGITAL CONCEPTS CLOUD HOSTED — for operations that prefer managed service over on-site infrastructure: deployment and pricing are structured for your volume.Ask us about hosted options.
Example — 20-Support-Seat Contact Center
(Worst case: resolution cap fully hit, ≈3,000 AI resolutions/month)
Resolution fees (20 × $49 cap): $980.00
Private Digital Concepts Agent (20 × $3.33): $66.60
All-in total: $1,046.60 / month
For comparison: the same ≈3,000 resolutions on a leading per-resolution AI service (at $1.50/resolution) bills $4,500/month. Big-suite seat subscriptions run $1,100+/month for 20 seats before AI add-ons.
The Guarantees
- Hard cap per support seat — no surprise invoices, ever.
- You never pay for tickets your own team handles.
- Self-hosted: your data stays on your network — Call Center Pro and your Agent run on your hardware.
- No hidden charges — no per-minute, per-token, or per-user surprises.
What the Market Charges
$0.33
Call Center Pro per AI resolution
$0.99–$2.00
Intercom Fin $0.99 [V] · Zendesk $1.50 [E] · Salesforce $2.00 [V]
20-seat example (3,000 AI resolutions/month, Call Center Pro at worst-case cap):$1,046.60/month all-in — vs. $2,905 to $6,000+ for everything else with AI attached.
Our figures are worst case (resolution cap fully hit). Competitor figures are meter fees only where noted. [V] = vendor-published price; [E] = third-party estimate. Research: October 2026.
The Call Center Pro Difference
- Privacy by architecture, not by badge — self-hosted means your data never leaves your network.
- Two ways to run — your hardware or our cloud: the same AI, the same program, your choice.
- Flat, published pricing — the only public price sheet in the category.
- Voice supported — simplifying the user efficiencies and experiences.
- A dedicated AI Agent assigned to your account, 24/7.
- One-third the market's cheapest AI resolution rate.
- No migration, no lock-in — runs on the platform you already trust.
Get Started
Sign up for your account. You will be contacted by an Account Manager after notification that your account has been established.
Deployment starts with a conversation about your ticket volume and your hardware — or about running it in ours.